Process Control Inc

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1- Service Strategy - 4 processes

  1. Strategy Generation
  2. Financial Management
  3. Demand Management
  4. Service Portfolio Management

 

2- Service Design – 7 processes

  1. Service catalog Management

  2. Service Level Management
  3. Availability Management
  4. Capacity Management
  5. IT Service Continuity Management
  6. Information Security Management
  7. Supplier Management

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3- Service Transition – 7 processes

  1. Transition Planning and Support
  2. Change Management
  3. Service Asset and Configuration Management
  4. Release and Deployment Management
  5. Service Validation and Testing
  6. Evaluation
  7. Knowledge Management

ITIL ITSM Process Model

4- Service Operation – 5 processes

  1. Event Management
  2. Incident Management
  3. Request Fulfillment
  4. Problem Management
  5. Access Management
     

5- Continual Service Improvement – 3 processes

  1. The 7 Stage Improvement Process
  2. Service Measurement
  3. Service Reporting

There are a total of 26 ITSM Processes categorized into one of the 5 ITIL Lifecycles

itil map